Delete your Van Livre account and data

1. How to request deletion

Email suporte@vanlivre.com.br with the subject “Account and data deletion - Van Livre”. Provide only the information needed to locate and confirm the account, such as your name and the email address or phone number used for registration.

Do not send your password, authentication token, full identity document, or passenger data that is not necessary to confirm your identity.

2. What will be deleted

After the request is validated, personal data associated with the account that does not need to be lawfully retained will be deleted or anonymized as applicable, including categories such as:

• profile and contact data;
• photograph and preferences linked to the account;
• authentication tokens and authentication links controlled by Van Livre;
• personal associations with organizations and operations when they can be removed without destroying records that must legitimately be retained;
• location data and trip history linked to the person when there is no need or lawful ground to retain them.

3. Data that may be retained

Some records may need to be retained for a limited period due to legal or regulatory obligations, security and fraud prevention, exercise of legal rights, dispute resolution, or another legitimate ground provided by law.

When this happens, retained data will not be kept for advertising and must remain limited to the purpose that justifies retention.

4. Verification and timing

We may request reasonable verification of identity or account control before completing deletion. This protects users against fraudulent requests.

Confirmation of the request will be sent through an available contact channel. Completion time must comply with the LGPD and other applicable rules; if a step requires additional time, the user will be informed.

5. Deletion inside the app

Mobile versions that allow account creation must also provide a clear in-app path to initiate deletion of the account and associated data in accordance with app-store requirements. This page is the complementary web channel for people who cannot or do not want to reinstall the app.

6. Effect of deletion

Deleting the account can remove access to organizations, routes, history, and other resources associated with the profile. Once data has been permanently deleted, recovery may not be possible.

Uninstalling the app from a device does not automatically delete the account. To delete the account and associated data, use the process described on this page or the deletion path available inside the app.

7. Privacy questions

For access, correction, or other privacy and LGPD requests, contact suporte@vanlivre.com.br.